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  Public Ticket #1039186
Video Link on Page is not working
Closed

Comments

  •  2
    James started the conversation

    When clicking on the vimeo video link on the page on desktop browsers, it does not play the video,  It links back to the top of the page.  The video link does work on mobile browsers.

  •  36
    Multia replied

    Hi James,

    Thank you for using our theme...

    Please follow our documentation.

    Link : http://multia.in/theme/wordpress/mievent/documentation/#!/documenter_cover

    OR

    Provide proper live website url with wp-admin details. We will do for you.

    Please, rate our theme!

    If you like our theme and support, please do not forget to rate it with stars in your Downloads section and write a review in Comments! Please go to http://themeforest.net/downloads and please find "Rate this item" below the download button and rate out theme.

    Thanks,

    Multia-Themes

    Thanks

    Multia Support Team









  •  2
    James replied

    Hello,  I am not using the wordpress theme.  I am using the html version.  Here is the website: http://www.empowered2017.com/

    The problem is that the video is not playing on desktop versions only on mobile.

    -james

  •  36
    Multia replied

    Hi, James.

    Good Morning.

    Thank you for clarification of our misunderstanding.

     We understand your problem. 

    In venobox.js the on click call is conflict thats reason video is not playing on desktop version.

    Please send your c-panel details we will do for you.

    Thanks you,

    Multia-Themes

    Thanks

    Multia Support Team









  •   James replied privately
  •  36
    Multia replied

    Hi, James.

    We solve your issue. Please check your url after ctr+f5.

    Please fill free to contact us for regrading any issue of mievent.

    If you are like our support. So Please, rate our theme.....!!!!

    If you like our theme and support, please do not forget to rate it with stars in your Downloads section and write a review in Comments! Please go to http://themeforest.net/downloads and please find "Rate this item" below the download button and rate out theme.

    Thanks,

    Multia-Themes

    Thanks

    Multia Support Team









  •  2
    James replied

    Hello, thank you for solving the video playing issue, but in the process you removed the raster layer over the background video so now the text is too difficult to read because there is no dark background behind it in front of the background video.  Please see the problem in the attached image.  The first screen was before you made the fix to the vimeo video and the second screen is after your fix.  Can you Please fix the raster layer so the home page text is legible again?

    Attached files:  new-problem.jpg

  •  36
    Multia replied

    Hi, James.

    Good Morning.

    We solve your issue. Please check your url after ctr+f5.

    Please fill free to contact us for regrading any issue of mievent.

    If you are like our support. So Please, rate our theme.....!!!!

    If you like our theme and support, please do not forget to rate it with stars in your Downloads section and write a review in Comments! Please go to http://themeforest.net/downloads and please find "Rate this item" below the download button and rate out theme.

    Thanks,

    Multia-Themes

    Thanks

    Multia Support Team









  •  2
    James replied

    Hello. I still do not see the raster element.  It does not look fixed.

  •  36
    Multia replied

    Hi, James.

    Please check your url after ctr+f5.

    Please, rate our theme.....!!!!

    If you like our theme and support, please do not forget to rate it with stars in your Downloads section and write a review in Comments! Please go to http://themeforest.net/downloads and please find "Rate this item" below the download button and rate out theme.

    Thanks,

    Multia-Themes

    Thanks

    Multia Support Team









  •  2
    James replied

    Ok it works now thank you so much.  I will rate you now.

  •  36
    Multia replied

    Hi, James.

    Thank you so much... 

    Please fill free to contact us for regrading any issue of Mievent.

    Thanks,

    Multia-Themes

    Thanks

    Multia Support Team









  •  2
    James replied

    You are welcome.  One issue I need help with is I do not like Vimeo it is too limiting and all my videos are on youtube.  Can you change the link from a vimeo video to my youtube video here: 

  •  36
    Multia replied

    Hi, James.

    Good Morning.

    This option is not provided by our html theme. Thank you for finding point to our theme update.

    This is completed check after crt+f5.

    For side you have to work on speakers images and responsive then it will look impressive and clear.

    Most important "Do not delete assets.zip file from c-panel." This is old backup of side. 

    For your requirement we customise code. This is addition development for your request.

     

    Thanks,

    Multia-Themes

    Thanks

    Multia Support Team









  •   James replied privately
  •  36
    Multia replied

    Hi, James.

    We are done with your requirement.

    Please check your url after ctr+f5.

    Thanks,

    Multia-Themes

    Thanks

    Multia Support Team